I'm sitting here in my kitchen while a technician is working on my dishwasher. He asked to if we had a manual for it...is that a bad thing? He sat down at the table with me and spent a good while reading the thing. hmmmm. Well, at least he's trying to get it right.
I tell ya, most Panamanians (my own experience, of course) are THE WORST at following thru, actually fixing things and providing any kind of customer service in the process. This same guy who is now texting on his phone under my dishwasher....he came a week ago, took a part and said he would be back in 2 days with the new one. Well, later that day my kitchen flooded because i turned on the water in the sink. He didnt think it necessary to tell me that the sink could not be used until he returned with said part. Ya, and then on the third day when he failed to return, we called him and he was out of town for the easter holiday. He'd be back in 3 more days. Great. thanks for letting us know. He graciously told us we could use our laundry room sink in the meantime.
Funny enough...sort of....is that this is soooooo normal here. I have a dozen stories with the same punch line....workers here are LAME!
Oh how i miss those super expensive, insured, 4 hour window visits from professionals whose work is guaranteed.
I know, minimum wage here is $1.70 so what kind of expertise can i expect....but when it takes 4 months and several tries to fix a leak in the pool (by the way, its still not fixed)? maybe you are in the wrong profession. I won't even mention the "expert" tile guy and how an installed tile fell on my husband's head and sent him to the hospital for stitches, or the "professional" window washing service who show up with windex and a paper towels or the guy who repaired the cloth ceiling in our car with elmers glue that left yellow spots.....
The problem is that here anyone can do anything because there are no standards, no laws prohibiting otherwise... nothing to protect the customers. So, in reality it's not that everybody can do anything, it's that NOBODY is trained to do ANYTHING and they all proclaim to be experts cuz they all want to get paid! AND they'll charge as they please...a pretty penny with the right address. Oh, and if you don't speak much Spanish...the price just doubled cuz you cant argue your way out of it.